Privacy Policy
Website Privacy Policy 
(updated 05-23-2018)

This website, www.imperialsugar.com (“Site”) is owned and operated by Imperial Sugar Company (“ISC”). ISC is committed to protecting the privacy of visitors to our website, subscribers to our newsletters, and those providing contact information. In addition, ISC is opposed to unauthorized commercial e-mail delivery.

This Privacy Policy ("Policy") explains who we are, how we collect, use and share information about you (“Personal Information”), and how you can exercise your privacy rights.

Please read the following Policy to understand how your Personal Information is treated. From time to time, ISC may offer new information or services that may affect this policy. If you have any questions or concerns regarding this Policy, or wish to report an abuse of this Policy, please send an e-mail to LegalDepartment@ImperialSugar.com.

We will let you know prior to collection whether the provision of Personal Information we are collecting is compulsory or if it may be provided on a voluntary basis and the consequences, if any, of not providing the information.

By using this Site, you agree to the data practices described in this statement. If you do not agree with any term in this Policy, please do not provide any Personal Information. If you choose not to provide Personal Information, you may not be able to access particular areas of our Sites, enter sweepstakes or contests, download coupons, request recipes, or contact us through e-mail.

WHAT INFORMATION DO WE COLLECT & HOW IS IT USED?

Information You Voluntarily Submit to the Website: We may collect Personal Information from you such your name, street address, telephone number, screen name and email address. For example, you may voluntarily submit Personal Information to ISC by leaving a comment, subscribing to the Sweetalk newsletter, submitting a contact form, creating a user profile, submitting a recipe, downloading a coupon, or leaving a recipe review. In all cases, we will store the username, but your password will not be visible in our records.

Information We Collect from Others: We may receive information about you from other sources. For example, if you use a third-party software through the site, they may transfer information to us for fulfillment.

Automatically-Collected Information: We automatically collect certain information about you and the device with which you access the Site. For example, when you use ISC’s Sites, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the website. We may also collect information about actions you take when using the Site, such as links clicked and recipes saved.

Cookies: We may log information using cookies, which are small data files stored on your browser by ISC. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the website.

The following list includes examples of specific ways we collect personal information from our website visitors and the type of information collected:

Electronic Newsletter & Digital Coupon Downloads: To register online for our Sweetalk electronic newsletter and to download digital coupons, we request the following required information: (i) first and last name, (ii) screen name, and (iii) e-mail address. The provision of an e-mail address is mandatory in order to receive our newsletter and download digital coupons.

Contact Forms: To contact ISC to answer your questions, we utilize numerous forms throughout our site. Required information varies depending on the form and at minimum includes (i) name, and (ii) e-mail address. The provision of this information is mandatory in order to receive a response from ISC. The provision of the remaining information requested on the registration form is optional.

HOW YOUR PERSONAL INFORMATION MAY BE USED

ISC may use your personal information in the following ways:

  • To operate and maintain the website;
  • To create your account, identify you as a user of the website, and customize the website to your account;
  • To send you promotional information, such as newsletters. Each e-mail newsletter will provide information on how to opt-out of future mailings by unsubscribing;
  • To send you administrative communications, such as administrative e-mails, confirmation e-mails, technical notices, updates on policies, or security alerts;
  • To respond to your comments or inquiries;
  • To provide you with user support;
  • To track and measure website performance;
  • To protect, investigate, and deter against unauthorized or illegal activity;
  • To review the effectiveness of our marketing programs and analyze other general demographic trends;
  • To notify you of new information or services that may be of interest to you; or,
  • To send promotional materials.

 

DOES ISC SHARE MY INFORMATION?

ISC will not share, rent, or sell your personally identifiable information with third-parties. We may, however, share your information with third-parties when we are authorized to share such information.

Additionally, ISC may use third-party service providers to service various aspects of the website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policy. ISC currently uses the following third-party service providers:

Tracking: ISC uses various marketing tools that help us create a better user experience for people visiting our site. These tools allow us to look at aggregated data such as clicks, and allow us to run tests to determine which pages result in the best actions. However, your personally identifiable information is not used by any of these tools. We use the following third-party service provider for tracking:

Google Analytics: Privacy Policy

Remarketing: ISC uses remarketing tracking cookies and conversion pixels from vendors such as Google and Facebook to present special offers to you for our products or services over the Google Content Network and via social networks. This means you may see an ad for one of our products or services as a result of visiting our website. In addition, ISC uses custom audiences based on e-mails of subscribers and customers. This allows us to present special offers for our products and services to you via Facebook.  However, your personally identifiable information is not used by any remarketing service other than to present you special offers from us. We use the following third-party service providers for remarketing:

Facebook: Opt-out of Facebook remarketing here

Google: Opt-out of Google remarketing here

Newsletters: ISC uses MyEmma as its e-mail service provider. MyEmma collects contact information, distributes our newsletter, and tracks actions you take that assist us in measuring the performance of the website and newsletters.

Our newsletters contain tracking pixels. This pixel is embedded in e-mails and allows us an analysis of the success of our newsletters. Because of these tracking pixels, we may see if and when you open an e-mail and which links within the e-mail you click. This behavior is not passed to third-parties. All data submitted at the time of subscription to our newsletter is stored on MyEmma’s servers. You may access MyEmma’s privacy policy here. At any time, you may be removed from our newsletter list by clicking on the unsubscribe button provided in each e-mail.

Surveys: Periodically, we may invite you to complete a voluntary survey. All surveys are completed through Survey Monkey. All survey responses may be submitted anonymously and only your IP address is stored. You may voluntarily enter your name and e-mail address. All data submitted through Survey Monkey is stored on their servers and is subject to the Survey Monkey privacy policy.

Contact Information and Website Support: We offer multiple ways to contact ISC, including contact forms and e-mails. If at any time, you attempt to contact us through a contact form, the information you provide will be stored on our servers.

At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time in ISC’s sole discretion.

Except when required by law, we will not sell, distribute, or reveal your e-mail address(es) or other personal information without your consent; however, we may disclose or transfer personal information collected through ISC to third-parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

ANONYMOUS DATA

From time to time, we may use anonymous data, which does not identify you alone, or when combined with data from other parties. This type of anonymous data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.

PUBLICLY VISIBLE INFORMATION

If you create a user profile on ISC, leave a comment on the Sweetalk Blog, and rate or review a recipe, certain information may be publicly visible.

COOKIES

ISC uses cookies to: store visitors’ preferences; record user-specific information on what pages users access or visit; ensure that visitors are not repeatedly sent the same banner ads; or customize our content based on visitors’ browser type or other information that the visitor sends. Cookies may also be used by third-party services, such as Google Analytics, as described herein.

At any time, you may prevent the setting of cookies by the website, by using a corresponding setting of your internet browser and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. However, if users deactivate the setting of cookies in your Internet browser, not all functions of ISC may be entirely usable.

WHAT IF THERE ARE CHANGES TO THIS POLICY?

If we change our Policy, we will post those changes here on our privacy page.

RIGHTS RELATED TO YOUR PERSONAL DATA

Opt-out: You may opt-out of future e-mail communications by following the unsubscribe links in our e-mails. You may also notify us at sweetalk@imperialsugar.com to be removed from our mailing list.

Access: You may access the personal information we have about you by submitting a request to imperialsugar@ldc.com.

Amend: You may contact us at imperialsugar@ldc.com to amend or update your personal information.

Forget: In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to imperialsugar@ldc.com.

Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions, or when required by law.

SENSITIVE PERSONAL INFORMATION

At no time should you submit sensitive personal information to ISC. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background, or trade union memberships. If you elect to submit such information to us, it will be subject to this Policy.

CHILDREN’S INFORMATION

ISC does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that ISC has personally identifiable information of a child under the age of 13 in its database, please contact us immediately at imperialsugar@ldc.com and we will use our best efforts to promptly remove such information from our records.

SPAM POLICY

ISC is strongly opposed to spam. We will only send e-mail to users that have explicitly requested to receive an e-mail from ISC. Examples may include:

  • Opt-in subscribers to the Sweetalk Newsletter
  • Users that complete a contact form
  • Users who enter a sweepstakes or contest

All communication will be related and relevant to what you have requested.

WEB LINKS

ISC contains links to other sites. Please be aware that ISC is not responsible for the privacy practices or the content of such other sites. We encourage our users to be aware when they leave our site to read the privacy and spam policies of each and every website that collects personally identifiable information. This Policy applies solely to information collected by ISC.

HOW DO I CONTACT ISC?

If you have any further questions or comments regarding the ISC website or this Policy, you may contact LegalDepartment@ImperialSugar.com.

LEGAL DISCLAIMER

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our site. We reserve the right to update our Policy as changes are made in and to our Site; therefore, we recommend that you check the Policy from time to time.

 

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